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Errors

All function calls to the Web Service can possibly return an error if a problem occurs while processing your request. When a problem happens, an error code is returned in XML format, like this:

<?xml version="1.0" encoding="utf-8" ?>
<nimbb version="1">
<error>
<code>5</code>
<message>A required parameter is missing.</message>
</error>
</nimbb>

A message is also returned for quick understanding of the problem. After calling our API, it is good practice to verify that no error was returned by the service.

Here is the complete list of error codes:

Code	Message	Reason / Solution
1	Service is temporarily closed	The service is currently offline and should get back online soon (usually in minutes).
2	Invalid credentials	The credentials (key and code) are invalid or this account does not have an active subscription.
3	Invalid access	Trying to access data not owned by your account.
4	Could not get data	The service could not get expected data from our server. Verify your request URL and contact us if this problem persists.
5	Invalid or missing parameter	Your function request is missing a required parameter or has an invalid value. Correct the request URL.
6	Invalid subscription type	Your account's subscription type doesn't allow access to this function.
7	Invalid date format	The date provided is not in a recognized format.
8	Invalid parameter value provided	One of the parameter provided is invalid. Check that values are appropriate.
9	Access to HTTPS call refused	A subscription of type Platinum or higher is required for SSL access.
10	Invalid video guid	The video GUID provided is invalid.
11	Problem file access	There was an error while trying to access the video file.
12	Video not active	The video status is not set to active. You can't access it.
13	Can't generate thumbnail	There was an error while trying to generate the thumbnail image for the video.
14	Can't delete video	There was an error while trying to delete the video.
15	Can't move video	There was an error while trying to move the video.
16	Invalid credentials	The credentials (email and password) are invalid or this account does not have an active subscription.
20	Amazon S3 error	The Amazon S3 service returned an error.
21	Brightcove error	The Brightcove service returned an error.

Go back to Web Service documentation.

Errors

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API (developers)

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